The Small Print (Terms & Conditions)
Booking Each booking will be confirmed by the owner, as soon as possible after receiving notification of intent and deposit and only on receipt of this confirmation by you will the booking be treated as confirmed. Once the owners have confirmed the booking to you and you have paid a deposit, the lead person will be responsible for the total rental price of the property, as agreed on the confirmation. The remaining balance of the agreed rental cost must be paid 6 weeks prior to your arrival. If the full balance of the rental cost is not paid as in accordance with these booking conditions, we reserve the right to cancel your booking and cancellation penalties may apply. Cancellation Providing the owners receive written notice of cancellation not less than 10 weeks prior to the actual booking date, the signatory will not be liable to pay the full balance, and the deposit will be returned in full (less any Fx rates applicable). It is the responsibility of the signatory to ensure that notification reaches the owner. Email cancellations are acceptable. If the cancellation is received fewer than 10 weeks prior to the start of the holiday the signatory is liable forfeit the deposit in full. The owners reserve the right to cancel any bookings providing written notice is given and any monies paid refunded. In the unlikely event that circumstances beyond our control, necessitate cancellation of the booking, we will refund any monies paid to the party leader. (Without interest, compensation or consequential loss of any kind). Responsibilities All persons stated on the registration form are responsible for the care of the property and are expected to take reasonable care of it including the locking of all doors, & topping up of pool water (as required). At the end of the rental period, all utensils, carpets, furnishings, walls, fittings must be left clean and tidy. It is the guests’ responsibility to notify the managing agents immediately of any sudden equipment failure so that reasonable action can be take to rectify the situation. Party Size Ten (10) is the maximum capacity for which the villa is licensed, however the owners will only receive bookings for parties of eight (8) or less. Everyone occupying the property must be listed on the form when presented by our agent, including small children. This is Florida state law and must be adhered to. The accommodation cannot be shared or sub-let and only the persons shown on the booking form are permitted to stay in the property. No pets are permitted. Persons under 21 years of age are not allowed residency unless accompanied by parents or responsible adults. The property is fully licensed for short-term rentals in Florida. The owners reserve the right to refuse admittance if this condition is not met. Failure to comply will render the booking void and no compensation will be paid. Liability The owners and the managing agents of the property accept no responsibility whatsoever for death, personal injury, accidents, loss or damage to persons or personal belongings however caused. The use of all accommodations and amenities including the pool is entirely at the user's own risk. Children must be supervised by responsible adults at all times when using the pool. Glass or crockery is not permitted within the pool area. The owners or managing agents cannot accept any liability for any loss of rental time due to travel problem, flight delays or cancellations, industrial disputes or any events outside our control, including any form of Force Majeure. The owners and the managing agents cannot accept responsibility for the sudden failure of villa equipment but will take immediate reasonable action to rectify any such failure upon notification by the guests. If the pool heater cannot reach optimum temperature due to adverse cold weather conditions the owners or the management company cannot accept liability. A pool blanket is available & should be used if necessary. Code of Conduct Orange Tree is a residential community. The actions of all members of your party should not interfere with the enjoyment of either other holiday makers or the residents of Orange Tree. Please do not use the swimming pool, play loud music or engage in any activity which may cause inconvenience to your neighbours after 22:30 or before 08:00. In the event that any member of your party behaves in a way that is likely to cause distress, danger or annoyance to any other holiday makers, residents of Orange Tree or damage to any property, the owners or their managing agents reserve the right to terminate your rental agreement immediately. The owners or their managing agents will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.
Arrival and Departure The villa will be available for occupancy from 16:00 on the date of arrival and must be vacated by 11:00 (prompt) on the day of departure. Insurance It is a condition of the booking that all members of the Party are covered by travel insurance which carries adequate protection against delays and cancellations, and has adequate medical insurance for the USA, and for your luggage and personal belongings. Force Majeure The owner or the managing agents accept no responsibility whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of the booking becomes necessary due to war or threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, fire, flood, adverse weather conditions, building or construction in progress within the community, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, or any other events beyond our control. Owners’ Access The managing agents shall be allowed access at any reasonable time during your stay. Cleaning Cleaning prior to, and following your stay is included free in the rental cost for all bookings of 7 nights or more. Internet Access A secure Wi-Fi Broadband internet connection is provided FREE for guests’ use. The owners will use their best endeavours to ensure that the service is available for use, but cannot be held responsible for any failures, or non-availability, of communication lines, hardware or software. Signing of our agent’s form is a contract between your party and us and within the terms of this contract you agree not to download or save any pornographic, offensive, obscene or illegal material. Florida Climate Florida is a sub-tropical climate and has a wide variety of insects and wild life. Our home is treated on a regular basis to repel insects, but inevitably they will occasionally find their way inside the property. They are best eradicated by spraying with an appropriate product. The problem with these unwanted guests is greatly reduced if food and crumbs are not left on work tops, tables, floors, or in the pool area. It is advisable to clean up spills immediately. Smoking Policy For the comfort of all our guests the villa is TOTALLY NON-SMOKING INSIDE AND OUTSIDE, within the boundaries of the property. Additionally, Florida law does not permit guests to smoke within rental villas. If the managing agents find any evidence of smoking inside the house during your stay, this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee. This will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets etc. as well as a “clean air” fee, to replace all air conditioning filters and deodorising costs. Vehicles and Parking In accordance with the Orange Tree Homeowners Association rules, no truck or van, boat, trailer, recreational vehicle, commercial vehicle or other types of non passenger vehicles, equipment, implements or accessories shall be parked, stored or otherwise kept on any portion of the property or elsewhere on Orange Tree. The connection of the villa's utility supplies to any external vehicle and or appliance is strictly prohibited.